Hear What Our Customers Have to Say
Dear Service Director,
I want to express my sincere appreciation for the dedication, honesty and professionalism you, Jim Gray, and Kyle Lopes have always shown me during my 13 year association with Liberty Auto City.
You and your team have always gone above and beyond to find and correct any problem I have experienced with my jeep. I have been treated more than fairly and have never been pressured to do repairs that were unnecessary or questionable. All problems were explained clearly, patiently, and with options for their resolution.
Clearly, this is how you have remained a strong, vibrant dealership with loyal customers. I would'nt even consider taking my Jeep elsewhere.
Wilma H.,Libertyville, IL
I just wanted to take a moment to send a note of appreciation to the Mazda service department. I just moved to the area and have had some negative experiences in the past with dealer service departments, but really felt a strong commitment to customer service coming from your employees. I appreciate it and you now have a new customer.
"I will recommend you highly to friends and family"
Dear Royce and Jennifer,
I want to thank you very much for the excellent service during the search and purchase of my new Jeep. I am enjoying my Jeep, and truly appreciate your patience, helpfulness, and knowledge of the product. I will recommend you highly to friends and family.
Thanks again! Sincerely
I wanted to say how happy I am with the Sales and Service people at Liberty! I have purchased four Subarus over the last six years and Elmer and Randy has always exceeded my expectations. You have a customer for life.
Starla & Frank K.,Johnsburg, IL
"Mazda Miata Owner"
I recently purchased my Mazda Miata from your dealership and was fortunate to have Craig Huber as my salesman. He made my first car buying experience a pleasant one. Craig was knowledgeable, straightforward, honest and very patient? I sent him on a wild goose chase looking for the exact car I wanted. Salesmen at other dealerships were unwilling to do the same and instead tried to sell me something I didn't want just because they had it on the lot. I do not want Craig's effort to go unnoticed. Thanks to Craig's hard work and wonderful salesmanship, I will definitely recommend your dealership and Craig Huber in the future.
Kimberly K.,Buffalo Grove, IL
"2010 Jeep Grand Cherokee Owner"
Recently I purchased a 2010 Jeep Grand Cherokee. Even though I have less than 500 miles on the vehicle, I'm very pleased. But, more so, I could have purchased any vehicle from any dealer - I chose Liberty. Why? I have purchased other cars from your dealership; Rocky, your salesman was not pushy and was very helpful - he showed us all the models and explained the ups and downs of eac. There were no phone calls late at night. He was a fine example of a great salesman. Service - Jim Gray has been our guy from the very beginning, a positive, can do guy who can figure out what ever needs to be done and does it right. You know it's not the building, the advertisements but IT'S THE PEOPLE! Thanks
"Loyal Liberty Customer"
I've bought 3 family vehicles from Liberty Auto City and it's because if their Service Department. Liberty's service is top-notch - I always get a free loaner car whenever I bring my car in for service.
Jeff T.,Crystal Lake, IL
"2010 Jeep Grand Cherokee Owner"
We drove from Door County, WI down to Liberty after we spoke to Dino. They had the car in stock as I requested and the price was as quoted via phone & e-mail. We love our 2010 Jeep Grand Cherokee.
Dale & Karen S.,Sturgeon Bay, WI
Love Liberty! Love my Mazda, Love my Salesperson. My daughter, Rebecca (5 yr's old) says thank you for my balloon.
Jaimie L.,Libertyville, IL
"Loyal Liberty Auto City Customer"
We have made our 7th purchase from Liberty Auto City. Craig Huber once again has provided the most excellent customer service. We truly appreciate his time and efforts.
Ron & Sandy L., IL
"2008 Jeep Commander Owner"
Even if I had to pay full sticker price I would. Their Service Department is too good to even think about buying at another Dealership.
Gordon W.,Highland Park, IL
"2011 Jeep Grand Cherokee V6"
Last night - I drove my 2011 Grand Cherokee from Libertyville to MSP...temperatures were in the low 40s...All but ten miles or so interestate driving at 65-69mph went a little slower down to 60mph due to fog a net of about 20 miles. The sea level rises from 450-931 ft. from Libertyville to the MCR office in St.Paul there are a lot of up and down hill grades where sea level changes over 200 feet. You can tell sea level instantaneously right on the GPS system screen. Also the fog showed the good performance of the rain sensing wipers they go on and control speed automatically based on density of water on the windshield. Also the automatic high bean headlights changed many times in and out of the dense fog. The ride is improved over the 2008 model year - a tighter, very air tight car and the air suspension is not quite like floating on a cloud, but pretty close.
The most amazing part was the fuel mileage 23.5 average for the entire trip at the highwayspeeds. I had heard others indicate they had gotten 23-25mpg with the new Petastar V6, but finally experienced it personally. The new 10 inch long Durango with the V6 should get very similar mileage results. The V6 gives you the power you need up and down the hills. Very little downshifting on the entire trip.
Just a short note to let you know how much we appreciated your help in taking care of Kelley's Jeep. We know that you were under no obligation to correct the problems with the Jeep under the terms of the warranty. It was really kind and very gracious of you to correct the issues in a very professional and timely manner.
You and your staff were extremely courteous and efficient. As we had been told, Liberty Auto City was a very reputable dealership to do business with and you showed us that with your immediate attention to our problems.
We very much enjoyed watching you run your business as a general would run his army. No ifs, ands or buts! You were awesome.
Once again thank you for all your help in getting Kelley to calm down. We were very glad we had the opportunity to meet you.
Liz, Kelley and Geno
Liz, Kelly & geno
"My overall experience"
My overall experience at the dealership was better than I ever anticipated.I want you to know that I was very pleased with the quality of service that I received from Mark Gottlieb in your finance department . He went over and above to secure financing for my new Jeep. I sincerely appreciated his responsiveness and the way that he conducted business. I have recommended your company to others because of my satisfaction with the dealership. I look forward to doing business with your organization for years to come.
"I just wanted to take a moment to commend"
I just wantd to take a moment to commend your dealership and more importantly your finance manager Mark Gotlieb. I was recommended to go and see Mark do to my current credit situation. I had been to many dealerships throughout Lake county...and recieved nothing but broken promises and no vehicle. Needless to say I was hesitant to continue and really almost gave up. Mark was not only extremely personable and honest but in my eyes he worked a miracle. I am now a happy Liberty customer and would never go anywhere else! Liberty Auto City you have a true diamond in Mr. Gottlieb!! Thanks Again!
"This was not at all like the adversarial stereotype of car buying "
Royce and his team provided me and my wife the most care-free car buying experience we'd ever experienced. He was personable (of course) and worked effortlessly (apparently to us) at identifying our wants and found a fit for us without any unwanted bells or whistles. He and his sales manager were quite open about how they would set their selling price for us. This was not at all like the adversarial stereotype of car buying that our culture has led us to expect. Selling as a service, not as a scramble for dollars. What a nice concept.
"honestly say that I was very pleased with my experience "
Hello Mr. Jacobs. Thank you for following up with me again. I can honestly say that I was very pleased with my experience at Liberty Auto City. First off I wanted to say thank you for your recommendation on the Dodge Avenger and for the discounted price you quoted in your paperwork for me. I truely appreciated it. I am also very glad that you recommended Kevin as my sales man. Kevin was a very pleasant, patient, sincere and honest salesman which is a rare find. I have bought, leased and looked at a few cars in my lifetime and dealt with many salesmen but I can honestly say that Kevin was a real pleasure to work with. He had my car parked in front of the building and was waiting for me when I pulled up which was very nice. After a long day at work and with a 5yr old boy, also going through this experience, with me it was great to have a sales man have everything ready so there were no unnecessary delays. He didnt try to sell or show me something out of my price range or a car I wasnt interested in,which again, I appreciated. He even offered to take in my rental car for me so I could take my car home last night and when I found a scratch on the car ,before I drove the car off the lot, he offered to make an appointment to have the scratch buffed out so I could be 100% satisfied with my new car. Kevin just went above and beyond to make me happy and comfortable with the purchase of my new car and it was greatly appreciated. I will definitely recommend Liberty Auto City to my family and friends and I will let
them know to ask for Kevin O.